General

Messaging

• Migrating to messaging for users with Social Messaging APP

Omnichannel Routing

• Starting with Omni Channel Routing (OCR)

Knowledge

• Help Center Multi-language
• How do I customize my Help Center?

FAQ

• Why do emails are associated to existing tickets?
• How can agents leverage knowledge to help customers?
• What are these sections and articles doing here?

Announcements

• Welcome to your Help Center!