Migrating to messaging for users with Social Messaging APP

 

Steps to migrate the Messaging channels 

 original link:

1. Make sure all agents close all tickets from Whatsapp before starting this process.
2. Follow steps  Migrating to the Zendesk Agent Workspace .
3. Once you have  AW enabled , you will have Messaging option appearing in  Admin Center under  Channels >Messaging and Social: 
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5. Select Messaging to enable it at account level.: Enabling messaging for migrating accounts
6. After the migration channels WhatsApp &  LINE ( in your case just Whatsapp) will appear in Admin center.
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8. Now follow this instructions:  Messaging tasks for administrators . Very important to have in mind:

• Enable Chat for each cada agent that will be using Whastapp messaging.
  • For example: 
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• Organize agentes in groups. Update triggers, automations and views that are associated to chat Migrating triggers, automations, and views.
• Configure Chat routing, limits, and hours of operation at Chat Dashboard