Help Center Multi-language

Configuration

1. Set up the help center to support the other languages you work with, if you haven't already (see Setting up the help center to use multiple languages).
   
2. To activate a language in the help center
   
   1. In Guide, click the Settings icon () in the sidebar, and then select Language Settings.
      
   2. Click Add New Language.

• You can scroll through the list or search the list. You can choose from all the languages supported by Guide and select the site name in the language:

• Have articles translated into the languages you work with. That is done outside of the help center, but there are many options.

Note: If you'd like to see some of the third-party apps that can help with this task, check out the Zendesk Marketplace

• Prepare your sections and categories by adding translated titles (see Adding translations to sections and categories to ensure translated articles are visible below). For example:

3. Add the translated content to the help center (Add translated articles content below)If necessary, add translated text fragments (see Add translated text below).

4. Many of the pre-designed page elements used in the help center are already translated. For example, the element that allows users to vote on an article displays "Was this article helpful?" in English and "Was this article useful?" in Spanish. It is not necessary to localize these strings. For a list of translated strings that are available, see the Translation Helper section in the Help Center Templates document.

   With this, by enabling the languages and having the sections and categories translated, you will see the page with the language change. For example:

Cómo se ve en Francés

Here's how to enable forms with translated custom fields:

Translating ticket fields using dynamic content