Customizing CSAT email

Customization options for CSAT:

• Customizing your customer satisfaction survey
• List of  Zendesk Placeholders .

Below are the instructions to adjust the satisfaction survey email. For it:

1. Go to Objects and rules>Business Rules>Automations

2. Search for automation: "Request customer satisfaction rating (System Automation)."

3. Within this, in the Actions section you will find how they have configured the invitation email. The default one looks like this:

There you will see how they left it configured. In this link you can find how you can modify to place response icons as an example, with all the reference code. Please note the first comment after the document that corrects a line of the code.

 

 

There you will see how they left it configured.

 

In this link you can find how you can modify to place response icons as an example, with all the reference code. Please note the first comment after the document that corrects a line of the code.